We understand that unforeseen circumstances may arise, and we strive to accommodate our guests while maintaining a quality experience for everyone. Our cancellation policy is designed to minimise waste and enable us to manage our cooking classes.

Please take a moment to read through this policy before making a reservation.

Cancellation Notice:

If you need to cancel your attendance, we kindly request that you let us know in writing at least two(2) days before your scheduled class. Please send your notice to functions@nhpg.com.au. We appreciate your understanding that phone or voicemail cancellations cannot be accepted.

Transfer of Reservation:

If you are unable to attend your booked cooking class and provide us with a cancellation notice of 5 days or more, you will have the option to transfer to an available class. To view available cooking classes, visit https://normanhotel.com.au/mastersteak-cooking-class-calandar/.

Late Cancellations or No-Shows:

Cancellations made with less than two (2) days notice are not eligible for a refund or transfer to another class.  We understand unexpected situations can arise, and we’re happy to discuss your position on a case-by-case basis, please email your circumstance to functions@nhpg.com.au  when requesting your cancellation for consideration. We apologise for any inconvenience caused, however short notice does not allow us to fill the vacated spot, resulting in a waste of ingredients, resources and financial loss.

No-shows to the cooking class will not be eligible to transfer to another class and the voucher will be automatically cancelled.

Refunds:

Please note that we do not offer refunds for cancellations of classes or vouchers. If you are unable to attend a class or have changed your mind, you are welcome to pass your voucher on to another person to enjoy in your place or use the credit towards a restaurant meal.

We highly recommend that you carefully consider your availability before making a reservation to avoid any inconvenience or financial loss.

We appreciate your understanding and cooperation as we strive to maintain the quality of our cooking classes and minimize waste.